"The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year." ~John Foster Dulles In our world of service, there are always challenges, right? Like fixing things, servicing equipment, and making customers happy. That's normal! But what happens when these challenges stay the same every week, month, or year? We keep facing the same problems over and over, wasting precious time and...
Don't assume. One of the biggest mistakes I made was thinking our workforce thought of themselves as leaders. I assumed because I thought of everyone as leaders, so did they. When I ask our team to raise their hand if they felt like they were a leader, about half did and half did not. I needed to communicate more often and with greater clarity. Don’t blame your team. Once you blame others on your team, you lose...
Did you know that 90 percent of all teams are influenced by one specific type of communication? Curious about what it could be? Well, the answer is leading by example. Most people forget about this in the heat of the moment, and some don’t even consider it a type of communication. But your attitude and how it translates to your team will affect the overall culture of your workplace. When leading by example, keep in mind that a...