Trust is not a commodity – you can’t buy it and trying to sell it is in direct contradiction to its definition. Trust, simply put, is “I’ve got your back, you’ve got mine. I feel valued and safe.” Employees who know their value and who know they are not in it alone are in a state of trust. The outcomes are measurable in customer satisfaction and the maximizing of time and money. When we started The Landscape...
For the second consecutive year, How to Create Your Own Landscape University went smoothly. Hosted on the beautiful Ole Miss Campus in Oxford, Mississippi, there were many details to manage and execute; such as scheduling the Double Decker bus ride, food orders, planning the campus-wide tour and gathering all the needed intense learning and training tools in one place. The entire program flowed smoothly, people were engaged and our staff were able to show off the...
I stepped into the warm, cozy conference room on a cold February day and looked back over my shoulder at the beautifully groomed golf course – in spite of the grey gloomy sky and brown dormant turf, it was stunning. My department took over the golf course landscaping and maintenance several years ago. We were already a bare bones operation, working with a barely adequate budget and minimal staff only to have one more property to add...
A few years ago I met a very capable and qualified service manager at a major university who, on paper, could have worked at any college campus or small business in America. He was well-educated, he had a great memory for job facts, and his job experience was extensive. Although on paper the service manager was more than capable of doing his job, his biggest problem was himself. We have all met this guy. Maybe you work...