Always On
Managing Gen Z Workers
Recently, I got a question about managing 21–23-year-old workers who are in the habit of staying connected to their mobile phones 24/7. Gen Z (or Post-Millennials as some call them) started entering the workforce in greater numbers in 2022. Born after 1996, this generation will make up over 1/3 of the workforce in the next 8 years. Right now, it is not uncommon to have as many as 5 generations working together. How we manage the expectations/needs of all our workers can be tricky. This is not the fun part of leadership, but if done right, there is the opportunity for mutual respect and unity.
Here is how I would address this situation:
First, make sure you have a written policy on cell phone usage during working hours. If your organization does not have one, work to develop one right away.
Second, once the policy is identified, work to make sure the policy is part of the new employee on-boarding process, and that each new employee reviews the policy and signs a statement saying that the policy was reviewed with them. It is important to explain why this policy is in place. Once a year I would have everyone review this policy as a reminder and either sign off or take a quiz on the policy.
Third, have an open discussion with all employees explaining why cell phones are allowed and why the restrictions are in place. I limit phone usage to direct communication with supervisors, for a medical emergency, and during breaks. It is important to address how phones can be a safety distraction, can contribute to a lack of productivity and how our bosses have choices on who they hire to service our campus. Many organizations will opt to pay a contractor over hiring an entire department, so we need to be efficient and productive when on the clock.
Fourth, once the policy is identified or developed it is up to you to enforce the policy you have. Accountability at all levels is important for individual and organizational success. Enforce the policy in a friendly, fair and firm way. It is not a personal issue; it is about helping them and the organization succeed.
It is important to note that Gen Zs have always had smart phones in their hands growing up. They grew up interacting all day long with others using their phone. Being in a structured work environment where they are asked to put their phones away may be challenging for them, but they can do it, and we must do our part in helping them understand its value and in remaining accountable for their actions.
Be clear on the policy, communicate the policy, affirm their acknowledgment of the policy, answer the question “why” we have the policy, be firm, friendly and fair in enforcing the policy. In the end, it is not about age or generational differences, it is about individual behavior.
Let me know what has worked for you,
Jeff
