Getting More Than Expected
When people sense that they matter, they instinctively become more engaged and more productive. Years ago, I attended a Disney Horticulture Conference and I remember hearing Katy Moss Warner, former Director of Disney’s Horticulture and Environmental Initiatives, say, “The standard is not what you expect, it is what you accept.” She was right. As a facility leader, I realized that our department had different standards for the same type of work from different crews. Not everyone saw the...